Refund and Returns Policy

30-Day Refund and Returns Policy
At Elithien Ltd, we are committed to providing our customers with exceptional furniture and a satisfying shopping experience. To uphold this commitment, we have implemented a 30-day refund and returns policy for all purchases made on our website. This policy ensures that if, for any reason, you are not completely satisfied with your purchase, you can request a refund or return within 30 days of receiving your order.

Guarantee
We want our customers to feel confident and well-informed when purchasing from Elithien Ltd. We strongly encourage you to carefully review the product descriptions and guarantee details before making a purchase. Our furniture brand products are accompanied by a guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our customer service team is readily available to assist you.

Eligibility for Refund and Returns
We want to ensure a smooth and satisfactory refund and returns process for our customers at Elithien Ltd. To be eligible for a refund or return, the item must meet the following criteria:

1. Original Condition: The item must be in its original condition, undamaged, and unused. We kindly request that you keep the product in the same condition as when you received it.
2. Original Packaging: The item must be returned in its original packaging. Please ensure that all tags, labels, and accessories are included in the return package.

Exchanges
At Elithien Ltd, we understand that there may be instances where an exchange is necessary, and we are pleased to offer this option to ensure your satisfaction. If you wish to exchange a product, please reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you with the exchange process.

Circumstances for Refund and Returns
We provide refunds and accept returns for products that meet the following circumstances:

1. Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
2. Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
3. Unopened products in their original packaging that have not been used.

Requirements for Refund and Returns
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and it is essential to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Refund and Returns Process
To facilitate a smooth refund and returns process, kindly send an email to [email protected] within 30 days of receiving your order, providing a reason for the refund or return. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please be aware that customers are responsible for all shipping costs associated with the return process, and we process refunds exclusively in USD currency.

Refund and Returns Instructions
We appreciate your choice to shop with Elithien Ltd, and we prioritize your satisfaction by ensuring a positive shopping experience. For this reason, we have implemented a 30-day refund and return policy to guarantee your complete contentment with your purchase. If, for any reason, you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:

1. A printed copy of the shipping label attached to the package: Please include a printed copy of the shipping label that was attached to the package when it was delivered to you. This will help us identify your order and expedite the return process.
2. Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s): If there is an issue with the item(s) you received, please provide clear prints or videos that clearly showcase the problem. This will help us assess the situation and determine the appropriate course of action.
3. We will carefully review the provided evidence to verify your order and provide detailed instructions for the return process, if applicable. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at:
Company address in United Kingdom:
Address: Profile West, 950 Great West Road, Brentford, England, TW8 9ES
Company address in United State:
Address: 2 Saddlebrook Dr, Felton, PA 17322, United States

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Elithien Ltd. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any further questions or need assistance, please do not hesitate to contact us.